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  • OUR AGENCY & CONTACT US
  • Privacy Policy
Get Started Today

Privacy Policy

PRIME HOUSE AGENCY.


PRIVACY POLICY AND SMS

TERMS AND CONDITIONS

Part 1: Privacy Policy

Introduction

This Privacy Policy outlines how Prime House Agency ("we," "our," or "us") collects, uses, and protects

information gathered through our website, https://musicmarketer.net. By using our website, you consent

to the data practices described in this policy.

1. Information We Collect

We collect information provided directly by you, including contact details (name, email address, phone

number), communication records when you reach out with inquiries, and specific records of your consent

to receive SMS communications. This data is collected when you interact with our website, specifically

when filling out a form on the company website.

2. How We Use Your Information

We use your information to operate our business, process your inquiries, schedule meetings, and provide

information regarding our marketing and promotional services. We also use your data to maintain

compliance with applicable communication regulations and to manage your communication preferences.

3. Information Sharing and Disclosure

Prime House Agency does not sell, rent, or lease your personal information or SMS consent data to third

parties or affiliates for marketing or promotional purposes. Your data is kept strictly confidential. We may

share information only with authorized service providers who assist us in our operations, provided they

are bound by strict confidentiality agreements. Additionally, we may disclose information if required by

law, regulation, or legal process to protect our rights or comply with a judicial proceeding.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your

personal information from unauthorized access, alteration, or destruction. While we strive to protect your

data, no method of transmission over the internet or electronic storage is entirely secure.


5. Your Rights and Choices

You have the right to access, update, or correct the personal information we hold about you. You may

also request that we delete your data or withdraw your consent for future communications at any time by

contacting us directly.

6. Third-Party Links & External Sites

Our website may contain links to external sites not operated by Prime House Agency. We are not

responsible for the privacy practices or content of these third-party websites.

7. Children's Privacy

Our services are intended solely for individuals aged 18 and older. We do not knowingly collect or solicit

personal information from individuals under the age of 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal

requirements. The "last updated" date will be revised accordingly.

9. Contact Us


For questions regarding this policy, please contact us at:

Prime House Agency

809 Hebron Rd #1017

Heath, OH 43056, USA

Phone: 380-291-2143

Email: primehouse@musicmarketer.net


Part 2: SMS Terms and Conditions

1. Types of SMS Communications

We send text messages to facilitate the scheduling of meetings, answer general inquiries, and provide

information regarding our marketing and promotional services.

2. Consent to Receive SMS

You provide your express consent to receive text messages from us by filling out a form on the company

website. Providing your phone number and agreeing to these terms is not a condition of purchasing any

goods or services from Prime House Agency.


3. Data Privacy Confirmation

Your mobile phone number and information related to your SMS consent will not be shared, sold, or

disclosed to third parties or affiliates for marketing or promotional purposes. This data remains internal to

our operations and our authorized service providers.

4. Opt-Out Instructions

You may opt out of receiving text messages at any time. To stop receiving messages, reply "STOP" to

any text message you receive from us. Once you send "STOP," you will receive one final confirmation

message.

5. Help

If you require assistance or have questions regarding our text messaging program, you may reply "HELP"

to any message, or contact us via our website at https://musicmarketer.net or email us at

primehouse@musicmarketer.net.

6. Message Frequency

Message frequency varies based on your engagement with our services and the nature of your active

service requests.

7. Standard Rates

Standard message and data rates may apply to any text messages sent or received, depending on your

mobile carrier’s service plan.

8. Standard Messaging Disclosures

Message and data rates may apply.

You can opt out at any time by texting “STOP”.

For assistance, text “HELP” or contact us directly via https://musicmarketer.net.

Message frequency may vary.

Return and refund policy

PRIME HOUSE AGENCY.


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at primehouse@musicmarketer.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at primehouse@musicmarketer.net.

  • Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

  • Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at primehouse@musicmarketer.net.

We want you to love your clothing. Please review our Affirm-compliant return policy:

  • Return Window

30 days from the delivery date.

  • Eligible Condition

  1. Items must be unworn, unwashed, and in original packaging
  2. Must include all tags and labels

  • Process Contact us at:

  1. Address: 809 Hebron Rd #1017, Heath, Ohio, 43056
  2.  Support: primehouse@musicmarketer.net
  3. Phone: +1 380 291 2143
     

We will provide a prepaid return label and instructions.

  • Refunds
    Refunds are processed within 5–7 business days after we receive the returned item.
  • Not Eligible for Full Refund

  1. Worn or washed clothing
  2. Items with odors, stains, or damage
  3. Custom-made or personalized orders (partial refunds only)

  • Exchanges

We do not offer direct exchanges.
If you need a different size or item, please place a new order.

  • Chargebacks / Disputes

Disputes filed outside the 30-day window or for reasons not covered in this policy are not eligible for refunds, in accordance with Affirm’s compliance rules.

  • Services

Prime House Agency

📍 809 Hebron Rd #1017, Heath, OH 43056, USA

📞 Phone: 380-291-2143

Prime House Agency specializes in turning talent into success. Collaborating with both indie and top-tier artists, we combine 5 years of music marketing experience with strategy, creativity, and analytics to drive genuine growth worldwide.


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